May 21, 2024

The Importance of Mobile Clienteling in Luxury Retail in 2024

Luxury brands in 2024 understand that maintaining personalized service for their demanding customers is essential. This practice, known as “clienteling,” involves collecting customer data to understand the customer’s preferences and behavior so brands can build long-term relationships with them.

May 01, 2024

Reshaping Luxury Retail Clienteling

Luxury retail has always been synonymous with opulent clientele and exceptional customer service, as 53% of luxury customers prioritize and desire a superior customer experience.

Yet, recent years have seen a shift in customer expectations within the luxury retail industry. The widespread adoption of digital technology has made digital literacy commonplace among modern shoppers, transforming the convenience of technology and mobile devices from a luxury to a necessity.

Apr 09, 2024

Clienteling best practices: 5 Do’s and Don'ts for your retail strategy

In today’s dynamic landscape, the significance of clienteling is escalating for omnichannel retail businesses. Why, you ask? Well, as customer shopping needs and habits evolve, embracing contemporary practices, such as clienteling, emerges as a key strategy to consistently provide exceptional service across various touchpoints.

We've extensively covered clienteling, delving into its fundamentals, but today, let's break it into 5 best practices and 5 practices to be avoided.

Apr 09, 2024

What’s the difference between clienteling and customer service?

Customer service has always been a crucial component of customer experience. Yet, in recent times, both major retailers and boutique stores have focused and redirected their resources on modern clienteling methods.

Dec 21, 2023

Omnichannel Clienteling: The New Way to "Retail"

Clienteling, the art of tailoring personalized service across online and physical retail stores, has historically posed challenges for many retail businesses.

The primary problem was the lack of comprehensive shopper insights. These retailers struggled to merge and synchronize real-time customer data from their online and offline presence. Imagine thousands of customers among several brick-and-mortar stores and an e-shop. (+app in some cases). A real challenge.

Dec 21, 2023

The Evolution of Clienteling in Retail POS

For individuals outside the world of retail, the term 'clienteling' may remain unfamiliar. However, within the retail industry, it is steadily gaining recognition and becoming a popular solution. Clienteling serves as a powerful in-store tool for retailers, enabling them to differentiate themselves and cultivate trust with their clientele.

Dec 21, 2023

Make Your Customers Feel Valued With Better Clienteling

Clienteling, the practice of creating personalized relationships with customers, has become an important tool for retail businesses seeking to build a loyal customer base. In today’s competitive market retailers must change or adjust their approach regarding the customer experience.

Dec 21, 2023

5 Compelling Reasons to Invest in Clienteling Software

Clienteling is a new-generation customer relationship management tool that helps retailers adopt a personalized approach in their physical stores. It involves building genuine relationships with customers by understanding their preferences, purchase history, and needs. In today's competitive market, where customer experience is paramount, clienteling has emerged as a pivotal strategy for businesses aiming to retain their customers.

Dec 21, 2023

Why Mobile Clienteling Is Becoming Vital for Retail Businesses

Although clienteling is considered a modern discovery, it has been implemented by retailers for many years. In the past, before technology revolutionized the retail landscape, retailers were using little black agendas to record customer’s purchases and preferences.