iPPOS
Service
Upgrade instore customer service in repair and product service management leveraging the mobile technology
iPad application for complete product inspection & repair workflow
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- Product check-in
- Technical inspection and tracking
- Photo capture & notes attachment
- Digital customer signature & intake consent
- Notifications to customer via SMS or email
- Offer approval / rejection
- Communication & repair status timeline
- Personalized email / SMS notification updates
- Quote creation through iPad
- Approval / rejection option
- Cost & pickup notifications
- Pricing options per spare part
- Stock availability check
- Product warranty management
- Personalized recommendations
- Document & receipt creation
- Loyalty points calculation
- Coupons & gift vouchers
- Send receipts & invoices via SMS or email
- Service categories
- Detailed status per service job
- Export to XML
- Categorization filter
Use Cases
Customers can enjoy a seamless and personalized shopping experience, whether they are visiting the store for the first time or are established members of the brand’s loyalty program. With iPPOS application, sales associates can offer tailored recommendations for fine jewellery, luxury watches, and exclusive collections, access purchase history, and assist customers with after-sales services, including replacement parts. Through a unified, mobile-friendly solution, iPPOS empowers retailers to deliver exceptional service at every stage of the customer journey.
Imagine a store where every device operates wirelessly. With iPPOS, electronic brands are ushering in a new era in the retail world. Our mobile checkout capabilities are designed to eliminate long queues at the cashier desk, ultimately enhancing customer satisfaction.
Frequently Asked Questions
iPPOS Service is a mobile solution for managing product repairs and service operations in-store. Through an iPad application, it supports the entire workflow, from product check-in and inspection to repair quotations and service completion.
Yes. Repair quotations can be created through the iPad and sent to customers for approval or rejection. Customers can also receive updates regarding repair costs and product collection.
Yes. It supports document and receipt creation through the iPad, coupon and gift voucher management, and in-store reporting on service categories and the status of individual service jobs.
Yes. iPPOS Service supports document creation, loyalty points calculation, and the use of coupons and gift vouchers, connecting service operations with available customer service and loyalty capabilities.
It covers product check-in and inspection, spare parts tracking, photo and note attachments, quotation creation and dispatch to consumer's smartphone, and monitoring the progress of each service job.
iPPOS Service is designed for retail businesses that manage product repairs and service operations, including electronics retailers, jewelry and watch stores, and fashion and apparel businesses. It provides an integrated solution for digitally managing service workflows and enhancing the in-store customer service experience.